MISSION STATEMENT: Our policy is to provide you, our customer, with the best service at the very best price. We endeavour to keep our deals the best in Australia. We realize, however, that in today's market place deals are forever changing and we may miss the odd price change. Therefore, we have put in place our Price Match Policy.
If you believe that a better deal on the same product exists, please submit your offer by way of an order via our secure order form. Tell us what the deal is and what we have to do. If it is humanly possible for us to accept your offer, we will.
The Staff at The Electric Discounter, have made a commitment to offer exceptional service in all circumstances. They are encouraged to make your shopping with us as easy and pleasurable experience as possible. To this end we constantly review our processes, to ensure that they have the necessary resources to achieve this aim.
PRIVACY STATEMENT: THE Electric Discounter is an electrical retailer whose mission is to offer its customer friendly and informative service while trying to maintain the best possible prices on all items sold. The Electric Discounter is committed to your privacy. The confidential management of your personal information is of paramount importance to us. We recognize that the collection, storage, use and disclosure of your personal details should be handled in a professional manner. To that end, an important part of our commitment to you is to clearly explain how we maintain your privacy and confidentiality. This privacy statement also covers the web site www.THEelectricDiscounter.com.au .
We will ask you when we need to collect information that personally identifies you or allows us to contact you. Usually, we request this information when you sign up for our Bargain Alert, you purchase something, or you want us to contact you with specific information. The Electric Discounter has established systems and procedures to protect your privacy whenever we collect, use, store or disclose your personal information. Security measures are in place to prevent unauthorised access to our web site sections where required. To this end, regular tests are carried out to ensure that The Electric Discounter web site can withstand potential breaches of security.
When you visit our web site, our server logs the following information for statistical and administration purposes:
Browser type and operating system of your computer
Your Internet Service Provider (ISP)
Your top-level domain name (eg. .com, .gov, .au, .uk etc)
The address of any referring web site
Your computer's IP (Internet Protocol) address.
Our site may contain hyperlinks to other web sites. Although we are careful to review these sites before providing a hyperlink, The Electric Discounter is not responsible for the privacy practices or the content of such web sites.
We collect and store the words and phrases entered into our site's search engine so that we know what information people are looking for. This enables us to improve our site to make sure it provides the information you need. Please note that these search words are not associated with personal information of any kind.
From time-to-time our site may request information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information, and demographic information (such as post code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Users' personally identifiable information is not shared with third parties unless we give prior notice and choice.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Bargain Alert section.
What does this policy cover: This policy covers the collection, storage, use, disclosure and security of your personal details. It explains how and when we collect personal information, what that information is used for, who uses it and when it may be disclosed to other parties. Most importantly it explains how you can access your details and control your own personal information.
What is personal information: Personal information includes information, such s your name, address, and phone number or e-mail address, which can be used to identify who you are as an individual. Personal information can also include:
Financial information, like your credit card number or bank account details
Information that uniquely identifies you, like your date of birth
Product purchase details
The way you use our products and services
All of this information is important for THE Electric Discounter to develop and maintain a relationship with you, our customer, and to provide a high quality of service.
How we collect your personal information: The Electric Discounter aims to collect information directly from you wherever possible. This information is usually collected in store when you deal with us in person, over the phone, when you fill out an order form, or when you contact us through our website.
How we use your personal information: The primary way we use your personal details is to provide you with the goods that you require. We may also use your personal information:
To build a relationship with you
For internal accounting and administration
For our regulatory reporting and compliance
For legal requirements
To help us identify and inform you about other of our products and services that you may benefit from
In order to communicate effectively with you, as a normal part of our business, we will provide information about THE Electric Discounter and any related company's products, services, initiatives and promotions in newsletters which will be available from time to time on our web site.
Direct marketing and your privacy: We may, from time-to-time, contact you directly with related information and special offers from The Electric Discounter and other businesses. If you do not wish to receive direct marketing information from The Electric Discounter, please tell us by using the contact details set out below. Please note that your instruction to one part of our business may take time to pass through to the other parts of our business.
When THE Electric Discounter does direct market to you and other customers we will always provide you with the opportunity to opt out of any future marketing correspondence.
Who uses your personal information: Only a select number of our staff have authority to access your information, and only then to enable them to perform their jobs. The Electric Discounter will only disclose your personal information:
On a confidential basis, for the purposes of The Electric Discounter business
Where the law requires The Electric Discounter to do so
Or If you consent.
To provide you with the best possible service it is important that we maintain accurate, up-to-date information for you. We will endeavour to ensure the personal information we collect, use and disclose is correct, complete and up-to-date. To fulfil this commitment, THE Electric Discounter also provides you with the capacity to correct or change the personal information we store for you.
You can contact us:
By mail at 2936 Logan Road, Underwood Qld 4119
In person at the above address
By telephone on (07) 3219 0366
How can you access your personal information: You are entitled at any time to request details and a copy of your personal information held by us by contacting us in writing at the address above. To protect your privacy, The Electric Discounter will require proof of identity before actioning your request.
The Electric Discounter will respond to any such request as soon as reasonably possible and in any event will acknowledge the request within five working days from receipt. The Electric Discounter may charge for the reasonable costs it incurs in providing the copy information.
Sharing Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Security: This Web site takes every precaution to protect our users' information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When purchasing online from The Electric Discounter your financial and personal details are passed through our secure server using the latest 128-bit SSL (secure sockets layer) encryption technology and it is again encrypted using encryption algorithm which is at least 64-bit. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our accounts area or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. At regular intervals, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected.
Finally, the servers that store personally identifiable information are in a secure environment.