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Extended Warranty Plan
Congratulations
on purchasing your new electrical
lifestyle product and electing to protect
your appliance with this Extended Warranty
Plan.
This
Extended Warranty Plan is not an insurance
policy, nor are we insurers. The plan
is a warranty supplied by us in respect
of appliances we sell. Please
ensure that you keep your original purchase
receipt and/or Tax Invoice to describe
and validate your purchase of both
Your Goods and this Extended Warranty
Plan. These documents constitute
proof of purchase of this Extended
Warranty Plan. You may be required
to produce these documents in the
event of a claim. A
separate Extended Warranty Plan must
be purchased for each appliance.
If
you have purchased more than one appliance
on the same purchase receipt,
then this Extended Warranty Plan
will cover only those goods specifically
described on the purchase receipt
and/or Tax Invoice as being covered
by an Extended Warranty Plan with
a separate itemisation of its cost.
Definitions
Manufacturer’s
Warranty: means any expressed
or implied warranty applicable to
the sale of Your Goods for a specific period
of time after the purchase of Your Goods.
Mechanical or Electrical
Failure: means a
sudden or unforeseen failure of Your
Goods arising from a mechanical or electrical
fault. This does not include failure
arising from gradual reduction of operating
performance of Your Goods.
Original
Date of Purchase: means the date
shown on the purchase receipt and/or
Tax Invoice.
Original
Purchase Price: means the amount
shown on the purchase receipt and/or
Tax Invoice being the cost of Your Goods.
you,
your: means the person or persons named
as the purchaser on the original purchase
receipt and/or Tax Invoice.
Your
Goods: means any electrical or battery
operated appliance that you purchase
for domestic use as described in
the purchase receipt and/or Tax Invoice.
we,
us, our: refers to the selling retailer or
an authorised agent of the selling retailer
whose name appears on the original
purchase receipt and/or Tax Invoice
as the supplier.
Period of Cover
The
period of cover will commence at the expiration
of the Manufacturer’s Warranty for Your
Goods. The maximum period of cover is
five years from the Original Date of Purchase
of Your Goods, other than for personal
computers and peripherals where the
maximum period of cover will be three years
from the Original Date of Purchase of Your
Goods.
What is Covered
In
the event of Your Goods suffering a Mechanical
or Electrical Failure within Australia,
we will pay for Your Goods to be
repaired to normal working order, subject
to the terms and conditions of this
Extended Warranty Plan.
This
Extended Warranty Plan applies in addition
to any existing warranty included in
the Original Purchase Price for Your Goods,
and all other warranties or guarantees
expressed or implied by mandatory
provisions of law.
The
maximum amount payable by us
under
this Extended Warranty Plan will be
the Original Purchase Price of Your Goods
(inclusive of GST).
Replacement Terms
We
may replace Your Goods with a new product
when Your Goods are not economically
repairable or repair costs exceed
the Original Purchase Price of Your
Goods. The replacement cost shall not
exceed the Original Purchase Price you
paid for Your Goods. When a replacement
product is not available, we will
pay you an amount not exceeding the
Original Purchase Price of Your Goods.
Payment to you or replacement of Your Goods shall
constitute fulfilment
of
this Extended Warranty Plan.
No Lemon Guarantee
If
Your Goods fail four times due to the same
part(s) Mechanical or Electrical Failure
during the Period of Cover, we may
replace Your Goods in accordance with
the Replacement Terms above.
What is not Covered
This
Extended Warranty Plan does not cover:
-
inherent defect or design faults, pre-existing
defects, or recalls;
-
negligence, accidental or deliberate
misuse or unauthorised alterations;
-
external sources including but not limited
to electrical interference, power
surges or voltage fluctuations;
-
infestation of vermin, pests or insects;
-
act of God; or
-
rust or corrosion.
-
cable, cord, battery, fuse, filter
or bulb;
-
monitor as a result of burned phosphor;
-
speakers as a result of overloading;
-
software, data or removable data medium
caused by the Mechanical or
Electrical Failure of Your Goods.
-
Costs
when Your Goods were used for
commercial purposes.
-
Consequential
loss of any type.
-
Costs
incurred where no Mechanical or
Electrical Failure is identified.
-
Normal
maintenance costs.
This
Extended Warranty Plan automatically
terminates on sale of Your Goods
to a new owner.
Terminating the Cover
If
this Extended Warranty Plan is cancelled,
we will refund to you the greater
of:
How to Make a Claim
Call
our Customer Service Help line on 1800
062 782 and our friendly staff will assist
you with your claim. Ensure you have
your original purchase receipt and/or
Tax Invoice available. If Your Goods
are easily transportable, you may be
requested to take them to your nearest
service centre. Otherwise, arrangements
will be made for a service repairer
to call and attend to your problem.
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