FAQs
Yes you can.
We realize that in today's market place deals are forever changing. We may miss the odd price change. If you believe that there is a better deal on the same product with the same conditions, do not hesitate to submit your price match offer.
To Make an Offer first locate your product of interest, click the more information button. This will open the Product Page of the item that you are looking at and give you information options like specs, warranties and availability.
From here simply enter the price match offer amount in the panel under the product price, and click 'Make Offer'. Follow prompts to normal completion of your order.
The price match offer will need to be Manually approved or rejected, so our Customer Service staff will get back to you promptly
NO, All products on our web site or in our showrooms are brand new with full Manufacturer's warranty.
From time to time we may have some scratch and dented models which wil be sold at a reduced price. These will be clearly labelled and will be only availale in the local warehouse delivery area or by Customer pickup from that local warehouse only.
The warranty on our products is carried by the Manufacturer and claims in the first instance should be referred to the Manufacturer's service department, this is the best method to settle on a suitable time for the serviceman to visit your home. The contact details should be in the warranty information booklet that comes with your appliance, however for your convenience please find a list of Manuafacturers and their service numbers below.
The service department will require to sight your tax invoice to prove date of purchase. If you have misplaced your tax invoice then a replacement can be retrieved from our records by contacting us via phone or by emailing service@theelectricdiscounter.com.au requesting a replacement invoice, please include enough details for us to select the correct invoice for you.
Should you experience problems in obtaining satisfactory service from the Manufacturer, please do not hesitate to contact our own Customer Service staff.
Should the Manufacturer's warranty have expired and you have purchased an extended warranty from us on that product, then you should ring 1800 062 782 to request service.
| Manufacturer | Service Number |
| Breville | 1300 139 798 |
| Chef | 13 1349 |
| Dishlex | 13 1349 |
| Dyson | 1800 239 766 |
| Electrolux | 13 1349 |
| Fisher & Paykel | 1300 650 590 |
| Kelvinator | 13 1349 |
| LG | 1300 542 273 |
| Mitsubishi Electric | 1300 651 808 |
| Panasonic | 13 2600 |
| Samsung | 1300 362 603 |
| Sharp | 1300 13 5022 |
| Simpson | 13 1349 |
| Sony | 1300 137 669 |
| Sunbeam | 1300 881 861 |
| Tedz Appliances | 1300 438 266 |
| Westinghouse | 13 1349 |
| Whirlpool | 1300 363 344 |
To check stock availability first locate your product of interest, click the more information button. This will open the Product Page of the item that you are looking at and give you information options like specs, warranties and availability.
Click on the availabilty tab and here you will be shown the current stock situation of the product in our own warehouse system. Should it be shown as Order on Demand we will have to check with the Manufacturer to discover their current stock on hand situation, which as you can probably imagine can change on a minute to minute basis. This is why we have the option for you to order as confirmation only without paying. We will let you know within 24 hours as to how long the supply of your order will take. We then give you the option to continue with the order or not.
The Staff at The Electric Discounter have made a commitment to offer exceptional service in all circumstances. They are encouraged to make your shopping with us as easy and pleasurable experience as possible.
If you have a complaint and you feel that the Staff of the Electric Discounter are not giving you the correct attention that you deserve, then please email your complaint with as much information as you possible to The Customer Service Manager.