07 3219 0366
2936 Logan Rd
Underwood QLD 4119
Australia
The Electric Discounter Logo

Online Australia

07 3219 0366

2936 Logan Rd
Underwood, QLD, 4119

Darra

07 3217 0915

2684 Ipswich Rd
Darra, QLD, 4076

Phones Manned: Mon - Fri 9AM - 5PM, Sat 9AM - 4PM, AEST

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Appliance Home - Frequently Asked Questions
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FAQs

Can I make a price match offer?

Yes you can.

We realize that in today's market place deals are forever changing. We may miss the odd price change. If you believe that there is a better deal on the same product with the same conditions, do not hesitate to submit your price match offer.

Where do I make a price match offer?

To Make an Offer first locate your product of interest, click the more information button. This will open the Product Page of the item that you are looking at and give you information options like specswarranties and availability

From here simply enter the price match offer amount in the panel under the product price, and click 'Make Offer'. Follow prompts to normal completion of your order.

The price match offer will need to be Manually approved or rejected, so our Customer Service staff will get back to you promptly

Are your products second hand or factory seconds?

NO, All products on our web site or in our showrooms are brand new with full Manufacturer's warranty.

From time to time we may have some scratch and dented models which wil be sold at a reduced price. These will be clearly labelled and will be only availale in the local warehouse delivery area or by Customer pickup from that local warehouse only.

What is the procedure for claiming warranty?

The warranty on our products is carried by the Manufacturer and claims in the first instance should be referred to the Manufacturer's service department, this is the best method to settle on a suitable time for the serviceman to visit your home. The contact details should be in the warranty information booklet that comes with your appliance, however for your convenience please find a list of Manuafacturers and their service numbers below.

The service department will require to sight your tax invoice to prove date of purchase. If you have misplaced your tax invoice then a replacement can be retrieved from our records by contacting us via phone or by emailing service@theelectricdiscounter.com.au requesting a replacement invoice, please include enough details for us to select the correct invoice for you.

Should you experience problems in obtaining satisfactory service from the Manufacturer, please do not hesitate to contact our own Customer Service staff.

Should the Manufacturer's warranty have expired and you have purchased an extended warranty from us on that product, then you should ring 1800 062 782 to request service.

Manufacturer Service Number
Breville 1300 139 798
Chef 13 1349
Dishlex 13 1349
Dyson 1800 239 766
Electrolux 13 1349
Fisher & Paykel 1300 650 590
Kelvinator 13 1349
LG 1300 542 273
Mitsubishi Electric 1300 651 808
Panasonic 13 2600
Samsung 1300 362 603
Sharp 1300 13 5022
Simpson 13 1349
Sony 1300 137 669
Sunbeam 1300 881 861
Tedz Appliances 1300 438 266
Westinghouse 13 1349
Whirlpool 1300 363 344

 

How do I check availability of the products on site?

To check stock availability first locate your product of interest, click the more information button. This will open the Product Page of the item that you are looking at and give you information options like specswarranties and availability

Click on the availabilty tab and here you will be shown the current stock situation of the product in our own warehouse system. Should it be shown as Order on Demand we will have to check with the Manufacturer to discover their current stock on hand situation, which as you can probably imagine can change on a minute to minute basis. This is why we have the option for you to order as confirmation only without paying. We will let you know within 24 hours as to how long the supply of your order will take. We then give you the option to continue with the order or not.

How do I lodge a complaint to Management of The Electric Discounter?

The Staff at The Electric Discounter have made a commitment to offer exceptional service in all circumstances. They are encouraged to make your shopping with us as easy and pleasurable experience as possible.

If you have a complaint and you feel that the Staff of the Electric Discounter are not giving you the correct attention that you deserve, then please email your complaint with as much information as you possible to The Customer Service Manager.

I've just been through the 'PayWay' screen and have no idea if the payment has actually gone through???

When you input your credit card details there is also provision on that screen for an email address to be added. If you do add your email address there, you will be sent a receipt with the result of your payment. If the screen times out then it is unlikely that your payment has been successful. 

In this case please contact the Customer Service staff by email or phone, they will be able to check the payment for you and if it has not been succesful they will be able to assist you with further instructions 

Can I search The Electric Discounter with Keywords?

Yes you can. Visit our The Electric Discounter keyword site seach page and add your keyword or phrase

How do I filter my search for products?

After selecting the product group that you are interested in from the drop down products menu you will notice at the top of each page there are filters that you can apply firstly to select a sub category then secondly further down the page you will see that you can filter by

  1. Price Range
  2. Width
  3. Height
  4. Brand

This allows you to trim down the product available to more easily find a product that suits your needs.

Search filter

When will my delivery happen.

Because we do Australia Wide delivery, delivery dates depend on where you live and where the stock is. We do not want to make promises that we cannot keep.

However the commitment we that we do make is that we will confirm your order within 24 hours and at that time we will arrange a delivery date with you that is suitable to you or your money back.

How does delivery work?

In the progressive shopping basket there is a Get Freight Charges button.

  • The delivery charge reckoner on the main product page will show you the unit freight charge of that particular item once you have added your postcode
  • That will be the drop off delivery charge of that particular item to your home or office
  • Once you add that item to the Shopping Cart, the delivery estimate will show on that page
  • If you are purchasing more than one item you will see a discounted rate in the shopping cart. This is based on a sliding scale up to 6 units at which time the freight charge will be Free. This is of course if you live within our normal delivery zones
  • If you do not live within our normal delivery zones, then the freight will show as TBA, short for To be advised. In this case when we receive your order we will contact you with the best freight pricing that we can find and then you will have the final decision if you wish to proceed.
  • Once you have all of the products in your shopping basket, you will notice that at the bottom of the page you will have some other delivery options, like Installation, removal of old appliance or pickup from our warehouses. Add the options that you may want and then go to checkout to complete your order

Customer Pick Up - Customer pick up is available from Darra and Underwood in  Brisbane, Granville in Sydney, North Melbourne, Derwent Park Hobart, Regency Park Adelaide, Osborne Park Perth, Currajong Townsville, Cairns, Mackay, Coffs Harbour, Newcastle  and limited other areas. Special arrangements are needed. Please contact us for more information.

What are your payment methods?

Pay later after confirmation

Use this option to pay after confirmation if:

  • You require some clarification prior to purchase,
  • You require delivery but:
    • You have an item that requires a delivery quote,
    • You are in a delivery area where delivery is to be advised,
    • You are outside of a delivery area and need to check if delivery is possible,
  • You have made Price Match request.

Click the 'Order Now - Pay After Confirmation' button above to continue with your order and you will receive a delivery confirmation. We will contact you using the details provided within 24 hours to confirm your order and make final arrangements.

Direct Deposit

To do a bank transfer or to directly deposit into our bank account - our details are as follows

Westpac Bank BSB 034 053 ACC 308 231

Please include your reference number and if you can email your payment receipt to

payments@theelectricdiscounter.com.au

Pay Online using Credit Card

  • If you want to pay for your order by Visa or MasterCard then click on the 'Pay Online using Credit Card' button above.
  • When you click this button you will leave our site and go to the Payment Servers where you can make your payment using Visa VeriSign or MasterCard SecureCode.
  • Please note to get a payment receipt, please be sure to provide your email address in their required field.
  • Once you have successfully paid, you will be returned to The Electric Discounter site for our Post Sale Survey.
  • If you do not arrive back at our Survey Page OR receive a Payment receipt via email then something has probably gone wrong with the payment process and you should make contact with our Help Desk ASAP.

 

What is MasterCard® SecureCode™

Online security is a priority for MasterCard. MasterCard SecureCode enhances the security already in place on your card with a secret code that protects against unauthorised use when shopping online at participating merchants.

Accepted all over the web
More than 575,000 online retailers support transactions made with MasterCard SecureCode. Look for the logo when providing your payment information. It's the best way to pay on the internet.

MasterCard SecureCode delivers added protection for your card when you shop online.

Once you've registered and created your own private MasterCard SecureCode, you will be automatically prompted by your card issuer to type in your MasterCard SecureCode each time you make a purchase at participating online stores/retailers. Then your MasterCard SecureCode will be quickly confirmed by your card issuer to complete your purchase. Your MasterCard SecureCode will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.

Activate your Card: Through the bank that issued your Credit card, set up your verification method and activate your card in just a few minutes. Your bank may allow you to choose between setting a password or using a code sent via text message to your mobile phone.

What is Verified by Visa?

Verified by Visa provides added security to ensure that only you can use your Visa card to make purchases online. It’s easy to activate for your existing card, and it’s free.

How it works

  1. Activate your Card: Through the bank that issued your Visa card, set up your verification method and activate your card in just a few minutes. Your bank may allow you to choose between setting a password or using a code sent via text message to your mobile phone.

Some issuers may already have their cards pre-registered for Verified by Visa to protect you from unwanted purchases online.

  1. Go shopping Online. Upon activation, Verified by Visa protects you at every participating online store. When you shop at a participating online store, your card will be automatically recognised as protected by Verified by Visa.
  2. Follow the instructions to complete the transaction.
  3. Your issuer will verify your entries and the transaction will be completed upon successful validation. Issuer implementation may vary.