07 3219 0366
2936 Logan Rd
Underwood QLD 4119
Australia
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Online Australia

07 3219 0366

2936 Logan Rd
Underwood, QLD, 4119

Darra

07 3217 0915

2684 Ipswich Rd
Darra, QLD, 4076

Phones Manned: Mon - Fri 9AM - 5PM, Sat 9AM - 4PM, AEST

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Appliance Home - Terms and Conditions
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Terms & Conditions - The Electric Discounter

Payment Methods -

The Products that are listed on this site can be purchased using the following payment methods.

  • Direct Deposit to our Bank account
  • Visa
  • MasterCard
  • GE CreditLine *
  • COD **

  * Please note that GE CreditLine option is for current card holders only. If you wish to apply for a card you will have to do so at your nearest GE Money office, If you are a local Brisbane Customer you can apply in our Stores.

There are a number of finance packages available with this Card and mostly will NOT be Interest Free, However interest free Terms will be available from time to time on selected products as nominated on the web site.

** COD or Cash on Delivery is NOT an option, except for those Customers living in the Brisbane Metropolitan area when we do the delivery ourselves, a deposit is required.

All pricing on this site is in Australian Dollars and is inclusive of GST.

Delivery -

We will endeavour to provide competitive delivery prices wherever you live within Australia. The charge for this service will be mutually agreed before completion of your order.

The goods will be fully insured to the delivery point as agreed. You should examine the goods on delivery to ensure that they have been received in good order and condition. It is important that should the goods arrive damaged that you either refuse to accept them, or if for any reason you choose to accept them, that you notate any damage or discrepancy on the delivery docket before signing it.

Please notify us within 48 hours of receiving the goods if you have any problems concerning the delivery the condition of the goods received.

Please retain the Carton for examination in case of any damage.

Stock Availability -

The Electric Discounter will mainly deliver directly from the Manufacturer's Warehouse. This means that we are able to maximise the savings to you by shipping from the closest National Warehouse.

We believe that at this time  it is an impossible task to have an accurate online stock availability, and we feel that any attempt to do so would result in misleading information.

Whilst it may be accurate from our Warehouse in Brisbane, it would be impossible to maintain or even source accurate Manufacturers stock on hand quantities.

For this reason we will continue to advise availability within 48 hours of your placing your order on a per order basis when we confirm your order, giving you the final decision whether you wish to continue with the order.

Order Cancellation -

The Electric Discounter is aware that there are circumstances that arise that require the cancellation of an order. We will always do our best to accommodate our Customer's needs.

We would like to point out though that should through no fault of ours the order be cancelled, that we retain the right to recover out of pocket expenses, like restocking fees, delivery charges etc.

Our Pricing Policy -

It is our policy to provide the best product and the best service at the very best price. We try very hard to keep our deals the best in Australia. We realize, however, that in today's market place deals are forever changing, and we may miss the odd price change.

We have, therefore, put in place our 'Price Match' facility.

If you believe that a better deal on the same product exists, do not hesitate to submit your offer by way of an order via our secure order form. Tell us what the condition is that we have to meet, and if it is humanly possible for us to accept your offer, we will.

Returns Policy -

This policy sets out the circumstances in which goods supplied by The Electric Discounter will be accepted for return.

AUSTRALIAN CONSUMER LAW
Goods and services come with consumer guarantees under the Australian Consumer Law ("ACL") which cannot be excluded. This policy is in addition to any rights as covered under the ACL

NO CHANGE OF MIND RETURNS
Please choose carefully as we do not accept return of goods because of change of mind or wrong decisions.

ASSESSMENT OF GOODS FOR RETURN
We reserve the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants returned must be:

  • Accompanied by proof of purchase from The Electric Discounter either by providing a receipt or other proof of transaction; and
  • unmarked and complete with instruction books and accessories such as remotes, controllers, power cords, batteries, battery chargers, connectivity cables and any other out of box accessories supplied as part of the purchase.

GOODS DAMAGED ON ARRIVAL and DOA GOODS
A product will be deemed DOA (dead on arrival) if it does not operate as prescribed when first removed from its packaging. All DOA goods must be reported to our customer service team within 30 days of receipt by customer. Arrangements will be made for replacement, repair or refund of DOA goods. All goods damaged in transit must be reported to our customer service within 48 hours of receipt. This allows us to contact the delivery company as soon as possible after the receipt of damaged goods.

FAULTY ITEMS
In the event of faulty goods The Electric Discounter will arrange for the return of the goods at no expense to the customer. It is the responsibility of the customer to ensure that the returned item is adequately packaged so to not cause damage to the item in transit.

REPLACEMENT OF GOODS
When an item is deemed to require replacement delivery will be arranged at The Electric Discounter’s expense. The delivery terms and time frame will be as per the original purchase. The replacement will be provided with the same warranty as the original product.

REFUNDS
All refunds will include delivery and associated costs. All refunds will be processed to the credit card or source as the original purchase. No refunds will be processed until the goods have been returned to The Electric Discounter in full. Claiming warranty The warranty on our products is carried by the Manufacturer and claims in the first instance should be referred to the Manufacturer's service department, this is the best method to settle on a suitable time for the serviceman to visit your home. The contact details should be in the warranty information booklet that comes with your appliance.

The service department will require sighting your tax invoice to prove date of purchase. If you have misplaced your tax invoice then a replacement can be retrieved from our records by contacting us via phone or by emailingservice@theelectricdiscounter.com.au requesting a replacement invoice, please include enough details for us to select the correct invoice for you.

Should you experience problems in obtaining satisfactory service from the Manufacturer, please do not hesitate to contact our own Customer Service staff.

Should the Manufacturer's warranty have expired and you have purchased an extended warranty from us on that product, then you should ring 1800

Ranging Policy -

At The Electric Discounter we only support National Manufacturer's and Suppliers'. These are Companies that have an Australian wide service and spare parts network.

So that no matter where you may live within Australia, you can buy from us with the knowledge that should you have a problem with your appliance, there will be a service centre relatively close to you.

Should you have a problem with any product purchased through us, you should initially contact the Manufacturer to gain service under their warranty. Please do not hesitate to contact us if we can be of assistance in this regard.

Errors and Ommissions Excluded (E&OE) -

This web site is maintained by the Staff of The Electric Discounter, in house, on a daily basis.

We do our best to ensure the accuracy of the site, but errors do happen. We recommend that where information is critical such as dimensions that you consult the manufacturer's information for confirmation of all details.

We ask that while you are looking through these pages, should you notice a mistake, please let us know so that we can correct it.