This policy sets out the circumstances in which goods supplied by The Electric Discounter will be accepted for return.
AUSTRALIAN CONSUMER LAW
Goods and services come with consumer guarantees under the Australian Consumer Law ("ACL") which cannot be excluded. This policy is in addition to any rights as covered under the ACL
NO CHANGE OF MIND RETURNS
Please choose carefully as we do not accept return of goods because of change of mind or wrong decisions.
ASSESSMENT OF GOODS FOR RETURN
We reserve the right to assess the eligibility of goods for return (including the condition and age of the goods) BEFORE accepting them as returned. All goods which a customer wants returned must be:
GOODS DAMAGED ON ARRIVAL and DOA GOODS
A product will be deemed DOA (dead on arrival) if it does not operate as prescribed when first removed from its packaging. All DOA goods must be reported to our customer service team within 30 days of receipt by customer. Arrangements will be made for replacement, repair or refund of DOA goods. All goods damaged in transit must be reported to our customer service within 48 hours of receipt. This allows us to contact the delivery company as soon as possible after the receipt of damaged goods.
In the event of faulty goods The Electric Discounter will arrange for the return of the goods at no expense to the customer. It is the responsibility of the customer to ensure that the returned item is adequately packaged so to not cause damage to the item in transit.
REPLACEMENT OF GOODS
When an item is deemed to require replacement delivery will be arranged at The Electric Discounter’s expense. The delivery terms and time frame will be as per the original purchase. The replacement will be provided with the same warranty as the original product.
All refunds will include delivery and associated costs. All refunds will be processed to the credit card or source as the original purchase. No refunds will be processed until the goods have been returned to The Electric Discounter in full. Claiming warranty The warranty on our products is carried by the Manufacturer and claims in the first instance should be referred to the Manufacturer's service department, this is the best method to settle on a suitable time for the serviceman to visit your home. The contact details should be in the warranty information booklet that comes with your appliance.
The service department will require sighting your tax invoice to prove date of purchase. If you have misplaced your tax invoice then a replacement can be retrieved from our records by contacting us via phone or by firstname.lastname@example.org requesting a replacement invoice, please include enough details for us to select the correct invoice for you.
Should you experience problems in obtaining satisfactory service from the Manufacturer, please do not hesitate to contact our own Customer Service staff.
Should the Manufacturer's warranty have expired and you have purchased an extended warranty from us on that product, then you should ring 1800